Multi-Tenant SaaS and Vendor Lock-In: Good for Vendors, Bad for Customers

Software-as-a-service (SaaS) vendors like Salesforce.com revolutionized the way companies think about accessing CRM applications and customer data with an internet-based delivery model. However, as SasS grows, the “walled garden” approach of SaaS companies is locking customers into proprietary code bases, limited access to data, and byzantine integration schemas. While these companies benefit from limited and closed systems, the customer loses freedom of choice and flexibility when it comes to their applications. Learn how some SaaS vendors are continuing a lock-in culture, and how companies can mitigate the risk of being locked into proprietary systems.